Crucial Conversations (c) by Vital Smarts is the first of a four book series designed to help people pursue a vital life by having best practices in their conversations (Crucial Conversations and Crucial Confrontations), learning to use their influence to benefit others (Influencer) and learning to gain the personal power to change anything in their lives (Change Anything). The notes here were developed in my work with training leaders and teams to thrive in their professional and personal lives. I’m happy to help you do the same.
NOTE: Vital Smarts only certifies trainer for internal positions. I have attended VS training, and have used this material in my own work and in training others for several years.